Support and Service Contracts

Support

We offer on-going support to you with all new purchases of printers, software and equipment.

If, when you purchase you require on-site contracted support please ask for details.

Our support is often provided as an addition to the manufacturers support.

Service Contracts

If you are buying equipment, you may want a service contract. To many buying a service contract is like buying "peace of mind" from repair hassles.

We can often arrange a service contract for you, please contact us and discuss your requirements prior to purchase.

As a general guide you might like to consider the following:-

What does the service contract offer?

A service contract, like a warranty, provides repair and/or maintenance for a specific time period. Warranties, however, are often included in the price of the product, while service contracts cost extra and are sold separately.

What is covered by the service contract?

A service contract may cover only certain parts of the product or specific repairs. Service contracts do not cover repairs resulting from misuse or failure to maintain the product properly. Also, you may be obligated to take certain action, such as notifying us of problems, to ensure that the service contract is not void.

Is the product likely to need repairs?

You may not benefit from a service contract if the product is unlikely to need servicing or if the potential cost of repairs is very low.

What other costs will you have?

You may have other expenses after you buy a service contract. Service contracts, like insurance policies, often have deductible amounts. Or, you may be charged each time the item is serviced. Some expenses are limited or excluded.